Contact:CustomerSupport-Level@teladochealth.com

Second Medical Opinion

Available for members that already have a diagnosis and treatment plan from a specialist

To be eligible for review, your medical condition must first be assessed and reported on by a local, treating specialist.

If you need a Second Medical Opinion on a complex condition or are struggling to obtain a clear diagnosis, the Second Medical Opinion service connects you with a Personal Case Manager. They'll discuss your concerns, review your current diagnosis and treatment plan and if required, a world leading expert will provide their recommendations.

If you need an Second Medical Opinion on a complex condition or are struggling to obtain a clear diagnosis, the Second Medical Opinion service connects you with a Personal Case Manager. They'll discuss your concerns, review your current diagnosis and treatment plan and if required, a world leading expert will provide their recommendations.

Please be advised that this is not an emergency service. All requests will be reviewed and processed during regular business hours (9:00 AM to 5:00 PM, local Irish time), Monday to Friday.

This service does not cover acute conditions (of short duration), minor chronic illnesses, psychiatric conditions, dental problems, or cases involving patients who are currently hospitalized.

Who can use this service?

As a Level Health customer, you get access to this service at no additional cost. To be eligible for this service, your medical condition must first be assessed and reported on by a local, treating specialist.

How does it work?

This service is designed for conditions that have already been evaluated and reported by a local treating specialist.
Your Personal Case Manager will then contact you to explain the process, which involves five steps:

1Gathering your information
Your Case Manager will contact you to discuss your case in detail and advise you what paperwork and medical records you need to gather.
2Review of Medical Records
Your Case Manager will analyse the clinical information together with the information you provided on the first call and identify the key issues.
3Expert Selection
Our team will begin the process of selecting the most experienced international medical expert in the field for your specific condition.
4Case analysis
The expert will review the case and the supporting materials. Once reviewed, detailed report will be prepared with advice regarding your treatment and diagnosis.
5Review the report with a Case Manager
Your Case Manager will send you the report and contact you to go over it together by phone. During this call, your Case Manager will explain the findings and answer any questions you may have.

An Expert Medical Opinion can help you understand your diagnosis and, if necessary, recommend an alternative treatment — all from the comfort of your own home.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.

What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.
Do you have questions and concerns around your diagnosis or treatment plan?
Do you seek clarity about the best next steps to take to optimise your recovery?
Would you like to make a more informed decision about your planned treatment?

Do you have questions and concerns around your diagnosis or treatment plan?
Do you seek clarity about the best next steps to take to optimise your recovery?
Would you like to make a more informed decision about your planned treatment?

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